FAQ & Contact
Have questions or feedback? Feel free to reach out to us through our contact form or via email at contact@cleanovate-shop.com.
Alternatively, you can find answers to some of our most frequently asked questions below.
Frequently Asked Questions
How Much Does Shipping Cost?
We currently offer free shipping on every order.
Where Is My Order?
To check the exact status of your order, please look for a shipping confirmation email in your inbox. This email may also be in your spam folder. You'll find a tracking number in the email that will allow you to monitor your package's progress.
I’ve Been Waiting Several Days for My Package. Where Is It?
We’re sorry for the delay! Occasionally, packages may arrive later than expected. Typically, we ship orders within 12 to 48 hours. However, high demand can sometimes lead to delivery delays. You can always check the exact status of your order using the tracking number provided.
Can I Still Cancel My Order?
We offer immediate cancellations as long as the order hasn’t been shipped yet. Unfortunately, once your order is on its way, we can no longer cancel it. If you need to cancel before shipment, please send us an email.
How Do I Care for My Cleaning Cloths?
Detailed care instructions can be found on the product detail page under the "Use and Care" section for each product.
How Do I Use My Cleanovate® Cleaning Cloth?
Usage examples and tips are available on the product detail page under the "Use and Care" section.
Didn't Find the Answer You Were Looking For?
Feel free to send us a message!